If they are in different rooms or under a different owner's name (not the owner who paid the membership subscription), it’s not possible.

However, if you have more than one dog and want them to stay together in the same room, you can contact us for a special quote.

Yes, you can receive a full refund if your dog has not used the membership even once within 2 weeks of payment.

However, if your dog has not used the membership but you notify us after the 2-week period, you will only be eligible for a 50% refund of the membership amount.

If your dog has used the membership even once, no refund will be provided.

This policy is in place because we reserve your dog's room for the entire duration of the membership, and no other dogs can occupy it.

Thank you for understanding.

Booking is only accepted via our website or by phone at +201222822123

To ensure the safety and well-being of all dogs in our care, we require that all dogs meet the following criteria:  

- Vaccinated and up-to-date with all necessary shots.  

- Dewormed and free of parasites.  

- At least 5 months old.  

- No clinical signs of illness in the past 15 days.  

- No surgical operations in the past 30 days.  

- No chronic diseases.
Note: Your dog will be thoroughly examined by our vet upon check-in.  

* Please bring your dog’s vaccination card with you to the resort.

Yes, our DogTaxi will reach you anywhere within Cairo and Giza during its working hours (9 AM - 5 PM).

- Check-Out Time: 11:00 AM to 1:00 PM

- Any check-out after 1:00 PM will incur an additional fee of 300 EGP.

- Check-In Time: Anytime, preferred to be from 1:00 PM to 5:00 PM

You may bring your dog’s food, though we assure you that we offer the finest nutrition. 
Please note that bringing your own food will not affect the stay's price, and we are not responsible for any health issues that may arise from it.

Pricing varies based on your location, ranging from 900 to 1,450 E£ per journey. The full payment for the DogTaxi service is required upon request. 

Unfortunately, all payments are required in advance at the time of check-in. 

- In the case of an extended stay, the remaining payment will be calculated and charged via online payment link.

Clients are kindly requested to announce their check-out at least 24 hours in advance.

If a check-out is not completed after it has been announced by the owner, a fee of 300 EGP will apply.

Absolutely! Feel free to visit us during our working hours (9 AM - 7 PM, all weekdays). 
Simply ask our receptionist for a tour, and our Operation Manager will guide you through the resort, explaining how your dog’s day will be.

You can visit us even if you don't need to board your dog. Come enjoy a drink, listen to some music, and relax with the beautiful landscape. You're always welcome anytime! 😊

Our Owner Relationship Specialist will send you daily updates for your dog, including photos and videos, via WhatsApp.

Yes, we’ll ask you during check-in if your dog is social or prefers to be alone. 
This helps us ensure the safest and most enjoyable experience for your dog.

Yes, vaccination is obligatory. Protecting all dogs in our care from potential infections is our top priority.

Each dog receives two meals daily. The type of food depends on what your dog is used to eating, whether it’s soft, dry, or a mix of both. 
All meals are checked by our vet before serving to ensure quality and safety.

Yes, our resort has an on-site vet and a fully equipped clinic with essential diagnostic instruments.

Our team is highly skilled, and we understand that every dog has unique needs. However, if your dog has a special medical condition, such as diabetes, or has recently undergone surgery, we, unfortunately, won't be able to accommodate your lovely dog. While your dog is absolutely amazing, we are not equipped as a medical boarding facility, and we want to ensure their safety and well-being.

At this time, we do not offer medical boarding services.

Yes, Our licenses include: Animal Boarding License, Business License, Zoning Permits, Health and Safety Permits, Fire Safety Permit, Environmental Permit, and First Aid/CPR Certification."